#### Connecting to Internet Support

PC-DMIS v4.0 and later lets you connect to an internet support session, powered by WebEx, where you and a live technician can use a browser-based interface to discuss problems, transfer files, view applications, or even share application control to more easily locate and solve your specific problem all in real time.

Important: Before you can join a remote internet support session, you must obtain the unique support session number from the support technician.

To join a remote internet support session:

1. Select Help | Internet Support. The Internet Support dialog box appears.

2. Fill out the fields in the dialog box: First Name, Last Name, Email Address, and Support Session Number.

3. Click OK. PC-DMIS will launch your internet browser. If you are not already connected to the internet, your browser will prompt you to connect.

4. Once connected, the WebEx interface launches where you and the technician can proceed to solve your specific problem.