## Troubleshooting the Help File

This topic lists some common errors you may receive when viewing the online Help file.

When viewing a Dynamic Roadmap, you get a script error:

Make sure helpmap.ocx exists and is registered on your computer system. This ActiveX component is needed to view the dynamic roadmap. Re-installing PC-DMIS or manually registering this component should fix this problem.

To manually fix this problem,

1. Download the .ocx file from here:
   ftp://ftp.wilcoxassoc.com/docs/onlinehelp/OCX/helpmap.zip

2. Extract the helpmap.ocx file into the directory where your PC-DMIS executable resides.

3. Navigate in a Command Prompt window to the directory containing the .ocx file.

4. Type "regsvr32 helpmap.ocx".

When viewing a Dynamic Roadmap, the pop-up window doesn't display:

The dynamic roadmap only works with the Internet Explorer browser. On some computer systems, if you don't have Internet Explorer 6.0 or higher installed, the pop-up windows used in version 3.6 and later don't work and you may receive a script error.

To fix this problem, try installing the latest version of Internet Explorer with any patches or service packs.

Also, make sure an instance of PC-DMIS is running to view the roadmap.

When viewing a Dynamic Roadmap, a message appears telling you that it cannot display the menu roadmap because either PC-DMIS isn't running or the string isn't getting properly passed from PC-DMIS.

Make sure an instance of PC-DMIS is running. If you still get this error then there's a problem with the code used to query PC-DMIS for the dynamic roadmap display on that particular topic. Make a note of the topic title and the message and follow the proper technical support channels to get the problem resolved.