## Troubleshooting I-DEAS DCI Errors

To troubleshoot the I-DEAS DCI, use the OrbixInfo debug utility. This utility can be downloaded from WAI's FTP site.

Downloading the OrbixInfo Utility

For I-DEAS 10, for example, you can download:

ftp://ftp.wilcoxassoc.com/DCI/IDEAS/Test/OrbixInfo10.zip

or

ftp://ftp.wilcoxassoc.com/DCI/IDEAS/Test/OrbixInfo10.exe

Note: The links above are for I-DEAS 10. A different debug utility exists for each version. For different versions, simply download the appropriate debug utility from the same directory:
ftp://ftp.wilcoxassoc.com/DCI/IDEAS/Test/

Downloading OrbixInfo Utility Instructions

You can also download instructions for using the OrbixInfo utility from this location:

ftp://ftp.wilcoxassoc.com/DCI/IDEAS/Test/OrbixInfo_Instructions.doc

When using the OrbixInfo utility to connect to I-DEAS, detailed error and status messages will be displayed. These messages should help you locate and resolve PC-DMIS to I-DEAS connection problems.

Once you can connect to I-DEAS using the OrbixInfo utility, you should be able to connect using PC-DMIS's DCI capability.

Reinstalling Orbix E2A

Often the Orbix component of an I-DEAS installation will become corrupted. This is often the cause of I-DEAS server connection errors. Reinstalling Orbix will fix this problem. To reinstall Orbix E2A for I-DEAS 10 and up, do the following.

1. Make sure you are logged in with administrator privileges.

2. Open a command window.

3. Change directory to where I-DEAS is installed. For I-DEAS 10, the default installation directory is c:\EDS\I-DEAS10.

4. Change directory into the bin subdirectory.

5. Enter the following:

call setup_varbs

6. From the I-DEAS installation directory, change directory into the install subdirectory.

7. Enter the following to remove Orbix E2A:

OrbixE2AInstall /r /f

8. Once Orbix E2A has been removed, enter the following to install Orbix E2A:

OrbixE2AInstall /I

9. Once Orbix E2A has been installed, try connecting to I-DEAS again.

For I-DEAS 11 and up, do the following.

1. Make sure you are logged in with administrator privileges.

2. Open a command window.

3. Change directory to where I-DEAS is installed. For I-DEAS 11, the default installation directory is c:\EDS\I-DEAS11.

4. Change directory into the bin subdirectory.

5. Enter the following:

setup_varbs.cmd

6. Enter the following to remove Orbix E2A:

orbix_remove.cmd

7. Once Orbix E2A has been removed, enter the following to install Orbix E2A:

orbix_install.cmd

8. Make sure that the the Orbix services are started. To do this, go into Services (Start | Settings | Control Panel | Administrative Tools | Services) and locate the services whose names start with “IT iona”. Right mouse click each of these and select Start.

9. Once Orbix E2A has been installed, try connecting to I-DEAS again.

Troubleshooting Tips

- When connecting to a remote I-DEAS computer, the network name of the computer must be resolved from the PC-DMIS computer. That is, you must be able to ping the I-DEAS computer using its network name, not its IP address. Conversely, the network name of the PC-DMIS computer must be resolved from the I-DEAS computer.

- When specifying the Host name, never use an IP address, even if you are connecting to I-DEAS on the same computer. The Host name must be specified using the computer’s network name.