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### Troubleshooting Offline Activation Issues

Issue: The offline activation operation "Start File Creation" failed due to "Error Retrieving Entitlement ID from mail body!"

1. Common failure reasons are:

   - The Entitlement ID of the license is not present in the email body.

   - The license has already been activated on another computer.

   - The license fulfill count exceeded the available seat count. If this is the case, there are no more activations available for the license.

Resolution: Please contact Hexagon Technical Support for further assistance.

Information on technical support can be found at the following Hexagon website locations:
http://hexagon.us/contact-us
www.pc-dmis.com
Hexagon Technical Support can also be reached by calling 1.800.343.7933