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### Getting the Offline Return Response File

The Return Request file must be transferred to the computer or other device with an Internet connection in order to get the Return Response file.

There are two ways to request a response file from the Hexagon Network License Server:

- via email

- via the Hexagon Support Center

Requesting a Return Response File via email

To get the offline return Response file via email, contact your Hexagon service representative.

- Save the return Request file as an attachment to the email. Send the email to the given address.

The offline return Response file will be sent back to your email address.

- Save the Response file to a portable storage device such as a USB stick.

- If the license is to be returned via email, continue directly with the Creating an Offline Return Request File chapter.

Requesting a Return Response File through the Hexagon Support Center

Contact your Hexagon service representative for details on accessing the Hexagon Support Center.