dci

### Teamcenter Troubleshooting Tips

If PC-DMIS cannot communicate with Teamcenter, these troubleshooting tips may resolve the issue:

- Verify that you can login and run Teamcenter normally.

- Ensure that you have the NX DCI.

- Ensure that your LMS license or portlock has the "Teamcenter" option enabled.

- Ensure that the TeamcenterVersion registry entry, matches your installed Teamcenter version. For information on this registry entry, see "TeamcenterVersion" in the "PC-DMIS Settings Editor" documentation.

- Ensure that startTeamcenter.bat references the correct TC_ROOT and TC_DATA locations.

1. In a text editor, open up startTeamcenter.bat.

2. Examine the first two lines to see what directories the TC_ROOT and TC_DATA variables point to.

- Ensure that you can connect to Teamcenter via a Command prompt window:

1. From the Teamcenter install directory, run the file TCDEV_tc91_test Command Prompt. This opens a Command prompt window set to the directory where Teamcenter is installed.

2. From the Command prompt window, use the cd command to navigate to the directory where you installed PC-DMIS.

3. From the directory where you installed PC-DMIS, type teamcenterinterface.exe, and press Enter. If PC-DMIS can locate and communicate with Teamcenter, the command prompt window displays "PC-DMIS Teamcenter interface", the date, and the word "Ready".

For example, if Teamcenter is in the E:\TC91 directory, and PC-DMIS 2017 R1 (QA) is in the F:\Program Files\Hexagon\ directory, this image shows what this procedure looks like:

- If none of the above tips help, please contact Hexagon Technical Support at https://support.hexagonmi.com/s/. Before you submit a support ticket, generate a debug file. To do this:

1. From the PC-DMIS Settings Editor, set the DebugTeamcenter registry entry to True. For information on this registry entry and the location of the debug file, see "DebugTeamcenter" in the "PC-DMIS Settings Editor" documentation.

2. Once you set the above registry entry, attempt to connect PC-DMIS to Teamcenter again in order to generate the debug log file for Hexagon Technical Support.

Submit the ticket and the log file to Hexagon Technical Support.